7220 — Customer service supervisors

What this occupation covers

Customer service supervisors oversee operations and directly supervise and coordinate the activities of a customer services team dealing with the responses, complaints or further requirements of purchasers and users of a product or service.

Typical duties

directly supervises and coordinates the activities of a help and advisory services to provide support for customers and users

liaises with clients and handles more complicated or sensitive complaints and queries

develops and plans training for their teams

establishes and monitors work schedules to meet the organisation's requirements

discusses customer responses with managers with a view to improving the product or service provided and to resolve operational problems

Entry routes and qualifications

There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.

Sponsorship information

Medium Skilled. Actual duties, sponsor, applicant, salary and any transitional or shortage-list conditions must be checked.

DBS assessment

No code-wide DBS assessment is assigned. Check actual duties, activities, workplace, frequency and jurisdiction. This code does not determine the level of check.

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