7219 — Customer service occupations n.e.c.

What this occupation covers

Job holders in this unit group perform a variety of customer service occupations not elsewhere classified in minor group 721: Customer service occupations.

Typical duties

receives enquiries from potential and existing clients, discusses requirements, and recommends products or services

discusses pricing processes with clients, agrees payment arrangements and handles customer accounts

makes reservations, books tickets, organises insurance policies on behalf of customers

follows up clients to ensure their satisfaction with a product or service and to gain renewal of customer service agreements

addresses customer complaints and problems

informs customers of special promotions and new product launches

Entry routes and qualifications

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.

Sponsorship information

Ineligible. Actual duties, sponsor, applicant, salary and any transitional or shortage-list conditions must be checked.

DBS assessment

No code-wide DBS assessment is assigned. Check actual duties, activities, workplace, frequency and jurisdiction. This code does not determine the level of check.

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