7212 — Telephonists
Ineligible
Sources checked 26 October 2026. Match the actual duties before choosing a code.
Related job titles
What this occupation covers
Telephonists receive and direct callers in commercial, industrial and other establishments, and operate telephone (public) and office (private) switchboards to advise on, and assist with, making telephone calls and to relay incoming, outgoing and internal calls.
Typical duties
receives callers and directs them to appropriate person or department
operates switchboard to connect outgoing calls or to relay incoming or internal calls
reports any faults on telephone operating system
gives advice on dialling and other special features available
provides directory information, dialling codes and details of charges
alerts emergency services in cases of fire, crime or accident
Entry routes and qualifications
Academic qualifications may not be required. On-the-job training is provided.
Sponsorship information
Ineligible. Actual duties, sponsor, applicant, salary and any transitional or shortage-list conditions must be checked.
DBS assessment
No code-wide DBS assessment is assigned. Check actual duties, activities, workplace, frequency and jurisdiction. This code does not determine the level of check.
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