7113 — Telephone salespersons

What this occupation covers

Telephone salespersons obtain, receive, process and record telephone orders for goods and services.

Typical duties

learns about the product(s)/service(s) to be sold

telephones potential customers, explains purpose of call, discusses their requirements and advises on the goods/services being offered

quotes prices, credit terms and delivery conditions and records details of orders agreed

receives orders for goods/services by telephone and records relevant details

arranges despatch of goods and services, information and/or brochures to customers

maintains record of sales statistics, customers contacted and changes to customer details

Entry routes and qualifications

Academic qualifications may be required. Training is typically received on-the-job, supplemented by short courses in practical skills. NVQs/SVQs in Sales at levels 2 and 3 and apprenticeships are available.

Sponsorship information

Ineligible. Actual duties, sponsor, applicant, salary and any transitional or shortage-list conditions must be checked.

DBS assessment

No code-wide DBS assessment is assigned. Check actual duties, activities, workplace, frequency and jurisdiction. This code does not determine the level of check.

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