7111 — Sales and retail assistants

What this occupation covers

Sales and retail assistants demonstrate and sell a variety of goods and services in shops, stores, showrooms and similar establishments.

Typical duties

discusses customer requirements, including type and price range of goods/services desired

advises customer on selection, purchase, use and care of merchandise and quotes prices, discounts and delivery times

advises customer making major purchase on credit terms and arranges finance as appropriate

receives full or partial payment, checks validity of form of payment, writes or prints bill, receipt or docket and packages merchandise for customer

arranges and replenishes goods on display stands, undertakes stock checks and assists with the receipt of deliveries from suppliers into the stock room

handles returns and deals with customer complaints

Entry routes and qualifications

No minimum academic qualifications are required although some employers may require GCSEs/S grades. Training is typically provided on-the-job. Vocational qualifications in Retail Operations and relevant apprenticeships are available at various levels.

Sponsorship information

Ineligible. Actual duties, sponsor, applicant, salary and any transitional or shortage-list conditions must be checked.

DBS assessment

No code-wide DBS assessment is assigned. Check actual duties, activities, workplace, frequency and jurisdiction. This code does not determine the level of check.

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