6214 — Rail travel assistants

What this occupation covers

Rail travel assistants issue, collect and inspect travel tickets, provide information and assistance to railway passengers, operate train doors, and perform a variety of duties on station platforms in connection with the arrival and departure of trains and the movement of goods and passengers, and on trains to ensure the safety and comfort of passengers.

Typical duties

examines and collects tickets at the ticket barrier of a railway station

helps with passenger enquiries and makes announcements over a public address system at stations

loads and unloads mail, goods and luggage, operates lifts and hoists and drives small trucks

assists passengers with special needs to board and leave trains

attends to the safety, welfare and comfort of passengers on trains and manages train crew

checks control panel operation before start of journey, operates train door controls and signals to driver to start or stop train

inspects and issues tickets on trains, deals with passenger enquiries, and takes charge of goods being transported on train

Entry routes and qualifications

There are no formal academic entry requirements, although entrants are required to take a medical examination and have normal colour vision. Training is provided Off and on-the-job. NVQs/SVQs in Rail Services are available at level 2.

Sponsorship information

Medium Skilled. Actual duties, sponsor, applicant, salary and any transitional or shortage-list conditions must be checked.

DBS assessment

No code-wide DBS assessment is assigned. Check actual duties, activities, workplace, frequency and jurisdiction. This code does not determine the level of check.

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