6213 — Air travel assistants

What this occupation covers

Air travel assistants issue travel tickets and boarding passes, examine other documentation, provide information and assistance at airport terminals and look after the welfare, comfort and safety of passengers travelling in aircraft.

Typical duties

receives passengers at airport terminal, examines tickets and other documentation, checks in luggage and distributes boarding passes

checks emergency equipment, distributes reading material, blankets and other items, and ensures that the aircraft is ready for the receipt of passengers

welcomes passengers on board the aircraft, guides them to their seats and assists with any hand luggage

ensures that sufficient stocks of meals and beverages are on board the aircraft prior to take off and serves passengers during the flight

sells duty-free goods during the flight

makes announcements on behalf of the pilot, demonstrates the use of emergency equipment and checks that safety belts are fastened

directs and instructs passengers in the event of an emergency, ensures safety procedures are followed

Entry routes and qualifications

Entrants usually possess GCSEs/S grades. Fluency in a foreign language may also be required in some posts. Training typically lasts between 3 to 6 weeks followed by a 6 to 12 month probationary period of on-the-job training.

Sponsorship information

Medium Skilled. Actual duties, sponsor, applicant, salary and any transitional or shortage-list conditions must be checked.

DBS assessment

No code-wide DBS assessment is assigned. Check actual duties, activities, workplace, frequency and jurisdiction. This code does not determine the level of check.

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