4216 — Receptionists

What this occupation covers

Receptionists receive and direct telephone calls and visitors to commercial, government and other establishments.

Typical duties

receives callers and clients and directs them to the appropriate person or department

records the details of enquiries and makes appointments and reservations

answers, screens and forwards or otherwise deals with telephone enquiries

supplies brochures, pamphlets and other information for clients

records details of visitors, issues security passes and informs visitors of any actions to be taken in case of an emergency

maintains reception area in good order

Entry routes and qualifications

There are no formal academic entry requirements, although many employers expect entrants to possess GCSEs/S grades. There are a variety of relevant vocational qualifications available. NVQs/SVQs in Administration are available at level 2 that encompass various aspects of reception work. Professional qualifications are also available.

Sponsorship information

Ineligible. Actual duties, sponsor, applicant, salary and any transitional or shortage-list conditions must be checked.

DBS assessment

No code-wide DBS assessment is assigned. Check actual duties, activities, workplace, frequency and jurisdiction. This code does not determine the level of check.

Find this code and estimate salary

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