4143 — Customer service managers

What this occupation covers

Customer service managers plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and manage customer service occupations.

Typical duties

develops and implements policies and procedures to deal effectively with customer requirements and complaints

co-ordinates and controls the work of those within customer services departments

discusses customer responses with other managers with a view to improving the product or service provided

plans and co-ordinates the operations of help and advisory services to provide support for customers and users

Entry routes and qualifications

There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.

Sponsorship information

Medium Skilled. Actual duties, sponsor, applicant, salary and any transitional or shortage-list conditions must be checked.

DBS assessment

No code-wide DBS assessment is assigned. Check actual duties, activities, workplace, frequency and jurisdiction. This code does not determine the level of check.

Find this code and estimate salary

Contains public sector information licensed under the Open Government Licence v3.0. Annaizu is independent of ONS, the Home Office and DBS.