3560 — Public services associate professionals

What this occupation covers

Public services associate professionals supervise, manage and undertake general administrative work in national and local government departments, organise the activities of local offices of national government departments, and promote the image and understanding of an organisation and its products and services to consumers and other specified audiences.

Typical duties

manages the activities of government office staff, assigns tasks and responsibilities and makes changes in procedures to deal with variations in workload

assists senior government officers with policy work, external liaison or general administrative work

supervises a variety of administrative functions in government departments such as recruitment and training, the negotiation and arrangement of contracts, building and capital management, monitoring and authorising department expenditure etc.

organises resources for the acceptance and recording of vacancy details, the selection of suitable applicants and other Job Centre activities

authorises the payment of social security benefits, assesses the financial circumstances of claimants and investigates any state insurance contribution problems

undertakes supervisory duties specific to the operation of Revenue and Customs offices, Job Centres, Benefits Agency offices and other local offices of national government

advises the public or companies on general tax problems and arranges for the issue, receipt and examination of tax forms, assessment of PAYE codes and the computation of tax arrears and rebates

discusses business strategy, products, services and target client base with management to identify public relations requirements

writes, edits and arranges for the distribution of press releases and other public relations material, addresses target groups through meetings, presentations, the media and other events to enhance the public image of the organisation, and monitors and evaluates its effectiveness

Entry routes and qualifications

Although there are no formal academic entry requirements, entrants typically possess A levels/H grades or an equivalent qualification, and many entrants possess a degree. Entry may be possible by promotion from clerical grades for those with suitable experience. Training is typically provided on-the-job, supplemented by specialised courses. Professional qualifications are available in some areas.

Sponsorship information

Medium Skilled. Actual duties, sponsor, applicant, salary and any transitional or shortage-list conditions must be checked.

DBS assessment

No code-wide DBS assessment is assigned. Check actual duties, activities, workplace, frequency and jurisdiction. This code does not determine the level of check.

Find this code and estimate salary

Contains public sector information licensed under the Open Government Licence v3.0. Annaizu is independent of ONS, the Home Office and DBS.