3131 — IT technicians

What this occupation covers

IT technicians are responsible for the day-to-day running of IT systems and networks including the preparation of back-up systems, and for performing regular checks to ensure the smooth functioning of such systems.

Typical duties

administers, monitors and supports internal/external networks, servers, email and security systems

configures and sets up new server systems

schedules and performs system maintenance tasks, such as loading user applications, programs and data

analyses systems and makes recommendations to improve performance

identifies problems, agrees remedial action and undertakes emergency maintenance if required

performs server backup and recovery operations and restarts systems following outages

acts as a liaison between users, outside suppliers, and other technical teams

Entry routes and qualifications

Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess GCSEs/S grades and A levels/H grades together with an appropriate vocational qualification. Some employers may demand a relevant degree. Training is provided off and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.

Sponsorship information

Medium Skilled. Actual duties, sponsor, applicant, salary and any transitional or shortage-list conditions must be checked.

Temporary Shortage List: IT operations technicians. Certificate of Sponsorship must be issued before 31 December 2026.

DBS assessment

No code-wide DBS assessment is assigned. Check actual duties, activities, workplace, frequency and jurisdiction. This code does not determine the level of check.

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